Frequently Asked Questions
How do I get a library card?
|Apply for a Library card
To apply for a library card you must provide:
|Aplique por una tarjeta de la Biblioteca
Para aplicar por una tarjeta de biblioteca debe proveer:
•Identificación vigente con foto como la licencia de manejar o tarjeta de identificación estatal, tarjeta de identificación militar o el pasaporte.
How old do you have to be to get a library card?
There is no minimum age requirement for library cardholders. Young children may get a library card if they can write/sign their name on the application form and the library card.
Can I apply for a library card online?
No, you can not apply online; you must apply for a library card in person at any of the library service desks. You can print and fill the application form in advance.
If I don't live in Guadalupe County, how much do I have to pay for a library card?
Out of County Residents must pay a privilege fee of $25.00 per year, unless they have a TexShare card from their home library.
How much does it cost to replace my library card?
The cost of replacing a library card is $3.00 per occurrence. You must provide one form of identification. The original library card will be invalidated. If your card is lost or stolen, let us know immediately. In cases of unauthorized use of a lost or stolen card, the cardholder will be responsible for all costs and charges .
Does my library card expire?
Yes, library card privileges expire. They are valid for 1 year. You will be notified 14 days before they expire. Privileges can be renewed by phone and email as long as there is no change of residence and you are a resident of Guadalupe County. If you have changed residence, then you must renew in person with valid picture identification showing name and proof of current address in Guadalupe County. Non-Guadalupe County residents must renew in person and pay the $25.00 out of county fee. Non-Guadalupe County residents with TexShare cards must renew in person and present your current TexShare card from your home library.
How do I access my account?
Log into your account with your library card number and phone number or password.
How do I set up my account password?
You must first log into your account with your library card number and phone number. Under Account Info you may select to secure a new password.
What if I forgot my account password?
You must call 830-401-2422 or email email@example.com to reset your account password. Please be sure to provide your library card number.
How will I be notified if an item is overdue?
The library will send a courtesy 3-day notice before items are due. You will also receive an overdue notification by phone, text, or email once items are overdue .
Can I change how I am notified?
Yes, once you log in to your account, under notifications you may select how you would like to be notified.
Can I reserve items that are on the shelf or that show as available?
Yes, you can. Staff will pull reserves each day, usually first thing in the morning.
May I renew the items I checked out if I'm not finished with them?
All materials, except Interlibrary Loans, may be renewed, providing there is not a waiting list for the item. Interlibrary Loans renewals are determined on a case by case basis. Call ILL staff at (830) 386-2584 for renewal requests.
How much are late fees?
For Seguin Public Library materials, late fees are $0.20 per day (maximum of $4.00 per item) and for Interlibrary Loan materials the late fee is $.50 per day (no maximum)
How much do I have to pay if I lose or damage a book, audiobook or DVD?
If you lose or damage a material you will be billed the replacement cost + processing fee
Is there a minimum dollar amount required to pay for fees and fines with a credit card?
Yes, the minimum amount to pay with a credit card is $2.50.
How big is the library collection?
The Library owns a collection of over 60,000 materials, including books, dvds and audiobooks. The collection emphasizes popular adult fiction and non-fiction, as well as materials for children and teens. We continuously add new books, and are always interested in your recommendations.
Does the library have Genealogy and local history materials?
Yes, the library has local history and genealogy research materials, such as Sanborn Fire Insurance Maps (microfilmed), family histories, yearbooks, historic photographs and microfilmed copies of local newspapers back to 1900. The library also provides onsite access to Ancestry Library Edition.
What online/electronic resources are available at the library?
The library provides access to electronic resources such as TexShare, Ancestry Library Edition, Morningstar, Newsbank, Mango Languages, Brainfuse, RBdigital, RBdigital magazines, iCloud Library, Tumblebooks and Overdrive.
If the library does not own a book, DVD or audiobook that I am looking for, can you borrow it from another library?
Yes, materials that are not owned by the library can be borrowed through Interlibrary Loan and in most cases the service is free.
If I need help finding information or have questions can the library staff help me?
Yes, you can call, email, or stop by the library and ask questions. All of your questions are important to us, and will be answered quickly and accurately under the guidance of a Reference Librarian.
Does the library have Internet access?
Yes, the library has twenty-four public workstations with fast and direct connection to the Internet. The library provides Internet access with no age restrictions, so parents are encouraged to be involved with their children's Internet use. Please read the Library's Internet, Wi-Fi Acces and Public Computer Use Policy.
Does the library have Free Wi-Fi Access?
Yes, the library offers free wireless access. To access the internet, simply launch your web browser and agree to the library's terms usage terms. The library staff is not trained to troubleshoot your wireless device—if you want to use this service, you are expected to be familiar with your own equipment. Please read the Library's Internet, Wi-Fi Access and Public Computer Use Policy.
Does the library have headphones for the public to watch YouTube videos or to listen to music?
No, the library does not have headphones for public use. You can purchase a pair of earbuds at the library for $2.50
Can I scan documents at the library?
Yes, you can scan documents at the library. You can scan to a USB drive, smart device, email, and to print. If you do not have a USB drive, you can purchase one at the library for $5.50
Can I send and receive faxes at the library?
At the library, you can send out faxes, but you cannot receive faxes. The cost of faxing is $1.00 per page, and cash only.
How much does it cost to print/make copies at the library?
Black & white printing and photocopies are $0.15 per page and color printing and photocopies are $0.50 per page.
Does the library has meeting spaces for public use?
Yes, the library has 7 study rooms, 2 conference rooms and 1 large community meeting room. Ask library staff for more information or visit the Meeting Spaces section of the website.
Does the library offer proctoring services?
Yes, we offer proctoring services. There is a $10.00 fee per test. Call the library for more information.