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Frequently Asked Questions

How do I get a library card?

How old do you have to be to get a library card?

Can I apply for a library card online?

If I don't live in Guadalupe County, how much do I have to pay for a library card?

How much does it cost to replace my library card?

Does my library card expire?

How do I access my account?

How do I set up my account password?

What if I forgot my account password?

How will I be notified if an item is overdue?

Can I change how I am notified?

Can I reserve items that are on the shelf or that show as available?

May I renew the items I checked out if I'm not finished with them?

How much are late fees?

How much do I have to pay if I lose or damage a book, audiobook or DVD?

Is there a minimum dollar amount required to pay for fees and fines with a credit card?

How big is the library collection?

Does the library have Genealogy and local history materials?

What online/electronic resources are available at the library?

If the library does not own a book, DVD or audiobook that I am looking for, can you borrow it from another library?

If I need help finding information or have questions can the library staff help me?

Does the library have Internet access?

Does the library have Free Wi-Fi Access?

Does the library have headphones for the public to watch YouTube videos or to listen to music?

Can I scan documents at the library?

Can I send and receive faxes at the library?

How much does it cost to print/make copies at the library?

Does the library has meeting spaces for public use?

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