SPD Dispatcher receives Employee of the Month Award
SEGUIN, Texas – Seguin Police Department Dispatcher Beatrice Montoya is being recognized for going above and beyond to help someone in need. She was selected as the March 2018 Employee of the Month. Earlier this year, Montoya took matters into her own hands to ensure a mom and daughter were safe after being stranded on IH 10 in the middle of the night.
According to her nomination, Montoya got the call just after 2 AM. A woman and her daughter had been stranded for three hours on the side of the road. Their insurance company’s tow truck had been unable to locate them. Montoya was able to pinpoint her exact location, and started calling area tow truck companies to find one that could take mom and daughter, and their car, back to San Antonio.
Montoya has seven years of dispatching experience and says making sure people are safe is the top priority.
“We have to serve the public as if they were our only caller when in reality the board could be ‘lit up’ with police units, fire/ems being toned out left and right, officers calling for back up and more. ‘In progress’ calls can be very stressful and chaotic. We also have to document all of the critical information given to us during the report,” said Montoya.
Montoya says giving excellent customer service to every caller is another major aspect of the job. When people call 9-1-1 they depend on the dispatcher to send the right kind of help as fast as possible.
“While many of our callers are in crisis, it is our job to remain calm. Our priority is to dispatch police, fire/ems and/or other city departments to them safely and quickly as possible. It's not an easy job, but we didn't sign up for easy,” said Montoya. ###